@font-face{font-family:AvenirLocal;src:local("Avenir Next"),local("Avenir Next LT Pro"),local("Avenir LT Std"),local("Avenir"),local("Avenir Book"),local("Avenir Roman");font-display:swap}*{box-sizing:border-box}:root{--font-avenir: "AvenirLocal", "Avenir Next", "Avenir Next LT Pro", "Avenir LT Std", "Avenir", "Century Gothic", "Tw Cen MT", "Gill Sans MT", "Trebuchet MS", "Segoe UI", sans-serif;--select-surface: rgba(255, 255, 255, .78);--select-border: #aac0df;--select-shadow: 0 10px 20px rgba(18, 32, 109, .08);--select-chevron: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 256 256' fill='none'%3E%3Cpath d='M208 96L128 176L48 96' stroke='%2313206d' stroke-width='20' stroke-linecap='round' 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#4f7fcf1f,var(--select-shadow)}.custom-select-button:disabled{opacity:.6;cursor:not-allowed;transform:none}.custom-select-button-compact{min-height:42px;padding:0 14px 0 16px}.custom-select-button-embedded{min-height:auto;padding:0;border:0;border-radius:0;background:transparent;box-shadow:none}.custom-select-button-embedded:hover,.custom-select-button-embedded:focus-visible,.custom-select-button-embedded.custom-select-button-open{transform:none;border:0;box-shadow:none}.custom-select-value{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:left}.custom-select-icon{display:inline-flex;align-items:center;justify-content:center;flex:none;color:#28417e;transition:transform .2s ease}.custom-select-icon svg{width:16px;height:16px}.custom-select-open .custom-select-icon{transform:rotate(180deg)}.custom-select-menu{position:absolute;top:calc(100% + 8px);left:0;right:0;z-index:40;display:flex;flex-direction:column;gap:4px;padding:8px;border:1.5px solid #8ea9d3;border-radius:22px;background:#f7f9fdfa;box-shadow:0 20px 36px #0f1d712e,0 8px 18px #0f1d7114;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);max-height:260px;overflow-y:auto}.custom-select-menu-embedded{min-width:100%}.custom-select-option{display:flex;align-items:center;width:100%;min-height:44px;padding:0 14px;border:0;border-radius:16px;background:transparent;color:#16306d;font:inherit;text-align:left;cursor:pointer;transition:background-color .16s ease,color .16s ease,transform .16s ease}.custom-select-option:hover,.custom-select-option:focus-visible{outline:0;background:#2f57cf1f;color:#12339a;transform:translate(1px)}.custom-select-option-selected{background:linear-gradient(180deg,#2f6dcb,#2459ba);color:#fff}.custom-select-option-selected:hover,.custom-select-option-selected:focus-visible{background:linear-gradient(180deg,#2f6dcb,#2459ba);color:#fff}.dashboard-shell{min-height:100vh;display:grid;grid-template-columns:219px 1fr;background:#ece8ea}.dashboard-shell-collapsed{grid-template-columns:86px 1fr}.dashboard-sidebar{display:flex;flex-direction:column;background:#afc2d3;color:#101c6d;font-family:var(--font-avenir)}.dashboard-sidebar-collapsed{align-items:center}.dashboard-sidebar-top{padding:18px 12px 8px}.dashboard-sidebar-collapsed .dashboard-sidebar-top{width:100%;padding:18px 10px 8px}.dashboard-menu-button{margin-left:auto;display:flex;align-items:center;justify-content:center;width:28px;height:28px;border:0;background:transparent;color:#14206b;cursor:pointer}.dashboard-sidebar-collapsed .dashboard-menu-button{margin:0 auto}.dashboard-menu-button svg{width:24px;height:24px}.dashboard-user-block{margin-top:6px;display:flex;flex-direction:column;align-items:center;gap:10px}.dashboard-avatar{position:relative;width:72px;color:#111f73}.dashboard-avatar svg{width:100%;height:auto;display:block}.dashboard-user-block p{margin:0;text-align:center;font-size:.86rem;line-height:1.25;font-weight:600;color:#111}.dashboard-user-block-hidden{display:none}.dashboard-nav{margin-top:28px;display:flex;flex-direction:column}.dashboard-sidebar-collapsed .dashboard-nav{width:100%;align-items:center;gap:10px}.dashboard-nav-item{display:flex;align-items:center;justify-content:space-between;gap:14px;width:100%;min-height:48px;padding:0 10px 0 14px;border:0;background:transparent;color:#101c6d;font:inherit;font-size:.9rem;cursor:pointer}.dashboard-sidebar-collapsed .dashboard-nav-item{width:52px;min-height:52px;padding:0;justify-content:center;border-radius:16px}.dashboard-nav-item-main{display:flex;align-items:center;gap:10px}.dashboard-sidebar-collapsed .dashboard-nav-item-main{justify-content:center}.dashboard-nav-item svg{width:20px;height:20px;flex:none}.dashboard-sidebar-collapsed .dashboard-nav-item svg{width:22px;height:22px}.dashboard-nav-item-active{background:#2f35b4;color:#fff}.dashboard-sidebar-footer{margin-top:auto;padding:18px 12px 28px;display:flex;flex-direction:column;align-items:center;gap:14px}.dashboard-sidebar-collapsed .dashboard-sidebar-footer{width:100%;padding:18px 10px 24px}.dashboard-sidebar-footer-brand{width:58px;height:auto;display:block}.dashboard-sidebar-collapsed .dashboard-sidebar-footer-brand{width:36px}.dashboard-logout-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;width:100%;min-height:40px;padding:0 14px;border:0;border-radius:12px;background:#0c1d721f;color:#8f1d2c;font:inherit;font-size:.92rem;font-weight:700;cursor:pointer}.dashboard-logout-button svg{width:18px;height:18px;flex:none}.dashboard-logout-button-collapsed{width:48px;padding:0}.dashboard-header-card{display:flex;align-items:center;gap:18px;min-height:74px;padding:0 24px;border:1.5px solid #79a4d4;border-radius:16px;background:#d5d6da}.dashboard-header-brand{width:84px;height:auto;display:block}.dashboard-header-copy{flex:1;min-width:0}.dashboard-header-card h1{margin:0;font-size:2.12rem;line-height:1;font-weight:600;letter-spacing:-.025em;color:#121e72;text-shadow:2px 2px 4px rgba(80,80,80,.18)}.dashboard-header-copy p{margin:8px 0 0;font-size:.95rem;color:#5f6d85}.dashboard-primary-action{display:inline-flex;align-items:center;gap:10px;height:42px;padding:0 18px;border:0;border-radius:12px;background:#0c1d72;color:#fff;font:inherit;font-size:.94rem;font-weight:600;cursor:pointer}.dashboard-primary-action svg{width:18px;height:18px;flex:none}@media (max-width: 640px){.dashboard-shell{grid-template-columns:1fr}.dashboard-header-card{flex-wrap:wrap;align-items:center}.dashboard-header-card h1,.dashboard-header-copy{flex-basis:100%;order:3}.dashboard-primary-action{width:100%;justify-content:center}}.login-screen{min-height:100vh;display:grid;place-items:center;padding:28px;background:linear-gradient(180deg,#a6caef,#859ddb 48%,#1e1b76)}.login-card{width:min(374px,100%);min-height:506px;background:#d8d3d5;border-radius:22px;padding:28px 42px 18px;display:flex;flex-direction:column;color:#141d69}.login-brand-block{display:flex;justify-content:center}.login-logo{width:138px;margin-bottom:4px}.login-logo-image{width:100%;height:auto;display:block}.login-card h1{margin:4px 0 26px;padding-bottom:10px;border-bottom:1px solid #b7b4bb;text-align:center;font-size:3.01rem;line-height:1.06;font-weight:600;color:#101d69}.login-field{margin-bottom:22px}.login-card label{display:block;margin-bottom:8px;padding-left:7px;font-size:.95rem;font-weight:600;color:#1b2671}.login-card input{width:100%;height:24px;border:1px solid #8eb0d2;border-radius:999px;padding:0 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28px 28px 10px;font-family:var(--font-avenir)}.dashboard-state-card,.dashboard-panel-empty{margin-top:22px;padding:22px;border:1.5px solid #79a4d4;border-radius:18px;background:#d5d6da;color:#13206d}.dashboard-state-card h2{margin:0;font-size:1.4rem;color:#0f1d71}.dashboard-state-card p,.dashboard-panel-empty{font-size:.95rem;line-height:1.4;color:#55647d}.dashboard-state-card p{margin:10px 0 0}.dashboard-state-card button{width:fit-content;margin-top:16px;height:42px;padding:0 18px;border:0;border-radius:14px;background:#0c1d72;color:#fff;font:inherit;font-weight:700;cursor:pointer}.dashboard-stat-grid{margin-top:26px;display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px}.dashboard-stat-card{min-height:72px;padding:10px 12px 6px;border:1.5px solid #79a4d4;border-radius:14px;background:#d5d6da;text-align:center;color:#101d71}.dashboard-stat-card h2{margin:0;font-size:.85rem;line-height:1.15;font-weight:400;letter-spacing:-.02em}.dashboard-stat-card strong{display:block;margin-top:4px;font-size:2.2rem;line-height:1;font-weight:400;letter-spacing:-.03em}.dashboard-panels{margin-top:22px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.dashboard-panel{display:flex;flex-direction:column;min-height:240px;padding:18px 18px 20px;border:1.5px solid #79a4d4;border-radius:18px;background:#d5d6da;color:#13206d}.dashboard-panel-chart,.dashboard-panel-recent{grid-column:span 2}.dashboard-panel-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.dashboard-panel-heading{min-width:0}.dashboard-panel-title-row{display:flex;align-items:center;gap:10px}.dashboard-panel-icon{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:12px;background:#79a4d42e;color:#12339a}.dashboard-panel-icon svg{width:20px;height:20px}.dashboard-panel h2{margin:0;font-size:1.3rem;line-height:1.05;font-weight:600;color:#0f1d71}.dashboard-panel-heading p{margin:6px 0 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strong{font-size:1rem;font-weight:700;color:#11206f}.dashboard-service-bar{height:10px;border-radius:999px;background:#ecf0f5;overflow:hidden}.dashboard-service-bar span{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#6fa3df,#2f57cf)}.dashboard-table{margin-top:18px;display:flex;flex-direction:column;gap:6px}.dashboard-table-header,.dashboard-table-row{display:grid;grid-template-columns:1fr 72px;gap:12px;align-items:center}.dashboard-table-header{padding-bottom:10px;border-bottom:1px solid #bcc7d5;font-size:.93rem;color:#6a7688}.dashboard-table-row{padding:8px 0;font-size:1rem;color:#1d2842}.dashboard-table-row strong{justify-self:end;font-size:1.05rem;color:#0f1d71}.dashboard-ticket-list{margin-top:18px;display:flex;flex-direction:column;gap:12px}.dashboard-ticket-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:14px 16px;border-radius:14px;background:#ffffff59}.dashboard-ticket-main{display:flex;flex-direction:column;gap:4px;min-width:0}.dashboard-ticket-main strong{font-size:.98rem;color:#0f1d71}.dashboard-ticket-main span{font-size:.95rem;line-height:1.3;color:#4c5b74}.dashboard-ticket-meta{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.dashboard-ticket-pill{display:inline-flex;align-items:center;justify-content:center;min-height:32px;padding:0 12px;border-radius:999px;font-size:.84rem;font-weight:600;white-space:nowrap}.dashboard-ticket-pill-status{background:#396dd61f;color:#2454bc}.dashboard-ticket-pill-priority{background:#f08d4729;color:#c76418}.dashboard-mail-card{margin-top:18px;display:flex;flex:1;flex-direction:column;align-items:flex-start;justify-content:center;gap:12px}.dashboard-mail-badge{display:inline-flex;align-items:center;justify-content:center;width:54px;height:54px;border-radius:16px;background:#79a4d429;color:#2b57bf}.dashboard-mail-badge svg{width:28px;height:28px}.dashboard-mail-card strong{font-size:1.16rem;line-height:1.25;color:#11206f}.dashboard-mail-card p{margin:0;font-size:.95rem;line-height:1.4;color:#58677f}.dashboard-satisfaction-grid{margin-top:18px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.dashboard-satisfaction-item{display:flex;flex-direction:column;align-items:center;gap:8px;padding:14px 8px;border-radius:16px;text-align:center;background:#ffffff52}.dashboard-satisfaction-icon{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;border-radius:999px}.dashboard-satisfaction-icon svg{width:24px;height:24px}.dashboard-satisfaction-item span:not(.dashboard-satisfaction-icon){font-size:.96rem}.dashboard-satisfaction-item strong{font-size:2rem;line-height:1;font-weight:500}.dashboard-satisfaction-positive .dashboard-satisfaction-icon{background:#2ac5862e;color:#21ab74}.dashboard-satisfaction-positive span:not(.dashboard-satisfaction-icon){color:#15905f}.dashboard-satisfaction-neutral .dashboard-satisfaction-icon{background:#ffb3472e;color:#d8871f}.dashboard-satisfaction-neutral span:not(.dashboard-satisfaction-icon){color:#ca7b16}.dashboard-satisfaction-negative .dashboard-satisfaction-icon{background:#ef6e6e2e;color:#d85252}.dashboard-satisfaction-negative span:not(.dashboard-satisfaction-icon){color:#c03939}.dashboard-todo-list{margin-top:18px;display:flex;flex-direction:column;gap:12px}.dashboard-todo-item{display:flex;align-items:flex-start;gap:10px;font-size:.96rem;line-height:1.35;color:#2b3650}.dashboard-todo-item input{margin:3px 0 0;accent-color:#2238b0}.dashboard-todo-item span{flex:1}@media (max-width: 640px){.dashboard-main{padding:16px}.dashboard-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-panels{grid-template-columns:1fr}.dashboard-panel-chart,.dashboard-panel-recent{grid-column:auto}.dashboard-satisfaction-grid{grid-template-columns:1fr}.dashboard-ticket-row{flex-direction:column;align-items:flex-start}.dashboard-ticket-meta{justify-content:flex-start}}.tickets-screen{min-height:100vh;padding:0;background:#ece8ea;color:#16216c;font-family:var(--font-avenir)}.tickets-main{padding:20px 28px 28px 10px;font-family:var(--font-avenir)}.tickets-header-card{align-items:center}.tickets-header-copy{flex:1}.tickets-header-copy p{margin:6px 0 0;font-size:.92rem;color:#5f6d85}.tickets-toolbar{margin-top:18px;display:flex;flex-direction:column;gap:14px;padding:16px 18px;border:1.5px solid #79a4d4;border-radius:18px;background:#d5d6da}.tickets-toolbar-primary,.tickets-toolbar-secondary{display:flex;align-items:center;justify-content:space-between;gap:16px 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svg,.tickets-icon-button svg,.tickets-page-button svg{width:18px;height:18px;flex:none}.tickets-search-field input{flex:1;min-width:0;border:0;outline:0;background:transparent;color:#13206d;font:inherit}.tickets-toolbar-select{position:relative;display:inline-flex;align-items:center;gap:8px;min-height:42px;padding:0 14px;border:1.5px solid var(--select-border);border-radius:20px;background:var(--select-surface);box-shadow:var(--select-shadow);color:#223056;overflow:visible;transition:border-color .2s ease,box-shadow .2s ease,transform .2s ease}.tickets-toolbar-select span{font-size:.93rem;color:#56657d}.tickets-toolbar-select .custom-select{min-width:170px;flex:1 0 170px}.tickets-toolbar-select:has(.custom-select-open){z-index:70}.tickets-toolbar-select:hover{border-color:#8ea9d3;transform:translateY(-1px)}.tickets-toolbar-select:focus-within{border-color:#4f7fcf;box-shadow:0 0 0 4px #4f7fcf1f,var(--select-shadow)}.tickets-page-count{font-size:.95rem;color:#56657d;white-space:nowrap}.tickets-toolbar-secondary-actions{display:inline-flex;align-items:center;justify-content:flex-end;gap:12px;margin-left:auto;flex-wrap:wrap}.tickets-pagination{display:inline-flex;gap:8px}.tickets-page-button{width:42px;padding:0}.tickets-toolbar-button-filters{font-weight:600;white-space:nowrap}.tickets-board{margin-top:18px;display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px}.tickets-list-column{display:flex;flex-direction:column;gap:12px}.tickets-ticket-card,.tickets-filter-panel,.tickets-empty-state{border:1.5px solid #c6d0dc;border-radius:18px;background:#d5d6da}.tickets-ticket-card{display:grid;grid-template-columns:28px 60px minmax(0,1fr) 280px;align-items:center;gap:16px;padding:18px}.tickets-ticket-checkbox{display:inline-flex;align-items:center;justify-content:center}.tickets-ticket-checkbox input{width:18px;height:18px;accent-color:#2543b4}.tickets-ticket-avatar{position:relative;display:inline-flex;align-items:center;justify-content:center;width:60px;height:60px;border-radius:999px;font-size:1rem;font-weight:700;color:#fff}.tickets-ticket-avatar-positive{background:linear-gradient(135deg,#69c9a8,#1f8f75)}.tickets-ticket-avatar-neutral{background:linear-gradient(135deg,#f1b35a,#d6851f)}.tickets-ticket-avatar-negative{background:linear-gradient(135deg,#f08d8d,#d15353)}.tickets-ticket-sentiment{position:absolute;right:-3px;bottom:-3px;display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border:2px solid #d5d6da;border-radius:999px}.tickets-ticket-sentiment-positive{background:#dff7ec;color:#15905f}.tickets-ticket-sentiment-neutral{background:#fff2df;color:#d8871f}.tickets-ticket-sentiment-negative{background:#ffe4e4;color:#d85252}.tickets-ticket-sentiment 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svg{width:16px;height:16px;flex:none}.tickets-ticket-side{display:flex;flex-direction:column;gap:12px;justify-self:end;align-items:flex-start}.tickets-ticket-open-button{margin-top:4px;min-height:40px;padding:0 16px;border:0;border-radius:12px;background:#0c1d72;color:#fff;font:inherit;font-size:.9rem;font-weight:700;cursor:pointer}.tickets-priority{font-weight:600}.tickets-priority-dot{width:10px;height:10px;border-radius:999px;background:currentColor}.tickets-priority-urgente{color:#db4e4e}.tickets-priority-alta{color:#f08d47}.tickets-priority-media{color:#d5a32e}.tickets-priority-baixa{color:#76b94f}.tickets-filter-panel{position:sticky;top:20px;display:flex;flex-direction:column;gap:14px;height:fit-content;padding:18px}.tickets-filter-panel-header{display:flex;align-items:center;justify-content:space-between;gap:10px}.tickets-filter-panel-header 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